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Newton not a partner of AWR

NEWTON, NC (Dec. 28, 2012) – The City of Newton is alerting residents to be cautious of independent utilities repair programs, such as those involving water line repairs.

American Water Resources of North Carolina recently notified the City of its intent to mail a letter to Newton water customers offering protection from the cost of water service line repairs. AWR is an independent company and is not affiliated with nor a partner of the City of Newton. Further, the city does not endorse AWR’s water line protection program.

The letter to water customers appears to quote Newton Municipal Code 98-172 with the inclusion of two sentences indicating leaks and breaks to water lines may be costly to repair. AWR then offers to provide water customers “affordable means” to protect them from repair costs.

In fact, the city’s ordinance states, “The expense of connection, installation, maintenance, improvements and repairs shall be borne by the connecting customer.”

City Manager Todd Clark added, “The City of Newton does not require any property owner to secure the services of a private company to maintain water and sewer lines.”

Property owners are required to repair any leaks or breaks in water lines on their property as it is private property, but owners are not required to do so through programs as offered by AWR.