Electronic Bill Payment

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Payment of utility bills at the collections counter at City Hall is suspended effective 5 p.m. March 25, 2020, out of concern for public safety and in response to the ongoing coronavirus (COVID-19) pandemic.

Newton contracts with Official Payments to process online credit and debit card and electronic check payments. The fee collected by Official Payments for credit and debit card transactions is $3.95 per transaction with a $500 cap per payment. The fee collected by Official Payments for electronic check transactions is $1 per transaction with no payment cap.

If you’re making a payment after your final payment date, please call customer service at 828-695-4300 and give the representative your confirmation number. Failure to contact customer service after making a payment after your final payment date could result in disconnection of service.

To make a payment online:

Click the "Make a Payment" button below.
If you make an online payment, when you enter your account number, please do not include the dash. For example, if your account number were 1234567-001, you would enter your account number as 1234567001.
 
Make a payment button
To make a payment by phone:

You may also pay your utility bill by phone by calling 888-272-9829. Once your call is connected, select option 3 and enter jurisdiction code 3887.

public power logo   Official Payments logo