Public Access to City Buildings and Facilities

Public access to City of Newton buildings and facilities will be conducted by appointment only until further notice. Visitors to City buildings must wear a face covering to gain entry.

Newton City Hall
Utility Customer Service

Utility and fee payments will not be accepted inside City Hall until further notice. Customers may use the following alternate payment methods:

  • By mail: Mail your payment to City of Newton, P.O. Box 550, Newton, NC 28658
  • Dropbox outside City Hall: Drop your payment at the drop box beside the main entrance to City Hall, 401 North Main Ave. Be sure to bring your own envelope or place your payment in the envelope provided at the drop box
  • Online banking: Set up direct payment from your checking or savings account to the City of Newton
  • City website: Visit www.newtonnc.gov/billpay to make your payment through Official Payments, the contractor Newton hires to process online credit card, debit card, and electronic check payments. Terms are outlined on our website
  • Call 888-272-9829 to make your payment through Official Payments, the contractor Newton hires to process over-the-phone credit card, debit card, and electronic check payments. Terms are outlined on our website.

Staff are available by phone at 828-695-4300 to assist customers who wish to establish service, disconnect service, or need any other assistance. If you have any concerns about your City services, please let us know. If you have a question and you don’t know who to ask, call us. We are here to support you.

Planning and Zoning Department
Planning and Zoning Department staff are available by phone and email from 8 a.m. to 4:30 p.m. Monday through Friday and by appointment in person. On-site consultation for planning and zoning services is available. Submittal of plans by email is recommended. Concerns and questions should be addressed by calling the Planning Department at 828-695-4305, emailing Planning Director Randy Williams at rwilliams@newtonnc.gov, or emailing Assistant Planning Director Alex Fulbright at afulbright@newtonnc.gov.

Newton Police Department
Public access to the Newton Police Department will be conducted by appointment only until further notice. Non-emergency concerns and questions should be addressed by calling the Police Department at 828-465-7430. If you have an emergency, call 911.

Newton Fire Department
Public access to the Newton Fire Department will be conducted by appointment only until further notice. Non-emergency concerns and questions should be addressed by calling the Fire Department at 828-695-4314. If you have an emergency, call 911.

Newton Parks and Recreation Department
Public access to Newton Parks and Recreation Department facilities, including recreation centers, gyms, and workout rooms, is suspended until further notice.

Newton parks, including Southside Park, Northside/Broyhill Park, Westside/Jaycee Park, East Newton Park, and Jacob Fork Park, remain open. The Heritage Trail Greenway remains open. Kids in Parks Trail Activities brochures have been removed from the Heritage Trail Greenway, however, participants may still earn prizes and access activities at www.kidsinparks.com

Concerns and questions should be addressed by calling the Parks and Recreation Department at 828-695-4317.

Newton Public Works and Utilities Department
Public access to the Newton Public Works Facility is suspended. Concerns and questions should be addressed by calling the City of Newton at 828-695-4300.

Downtown Newton Development Association
Public access to the Downtown Newton Development Association office will be conducted by appointment only until further notice. Concerns and questions should be addressed by contacting Main Street Director Mary Yount at 828-695-4360 or myount@newtonnc.gov.

The City of Newton continues to provide services including police, fire, water/wastewater, electricity, and sanitation. Protecting the health, safety and welfare of our neighbors is our highest priority. If you have any questions or concerns, please call the City of Newton at 828-695-4300.